Refund policy
We offer a 30-day refund policy for your first order, allowing you to try UPGRD with confidence. You have 30 days from the date of receiving your item to request a refund. This policy applies only to your initial purchase and covers opened and used bags — we want you to actually try the product before deciding.
The order you are requesting a refund for must be the first order you've placed with UPGRD.
To request a refund, please contact us at support@dailyupgrd.com.
If your refund request is accepted, we'll process a refund back to your original payment method. You do not need to send the product back to us.
Eligible first order returns will receive a full refund for the value of your UPGRD order.
You can always contact us for any refund questions at support@dailyupgrd.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Outside of our 30-day first-order guarantee, certain types of items cannot be returned, like opened-package perishable goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We provide free exchanges with no handling fee, though price differences apply if exchanging for a higher-value product.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unopened and unused, in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at support@dailyupgrd.com.
Cancelations
You can cancel or pause your subscription at any time through your account portal at account.dailyupgrd.com or by contacting support@dailyupgrd.com.